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Troubleshooting

App crashes or freezes

Crashes can be caused by outdated app versions, low storage, interrupted updates, or device memory pressure.

Steps

  1. 1Update Still You to the newest version available in your app store.
  2. 2Restart your device.
  3. 3Free storage if your device is nearly full.
  4. 4Reinstall the app if crashes continue after updating.

Helpful notes

  • If a specific screen crashes every time, tell support the screen name and what you tapped before it happened.
  • Screenshots or screen recordings help support reproduce the issue faster.

Still need help?

Send us the article title, your device, and what happened. Clear details help support narrow the issue quickly.

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