Troubleshooting
Audio not playing
Most audio issues come from device sound mode, Bluetooth routing, network problems, or interrupted downloads.
Steps
- 1Turn up media volume and check silent or focus mode.
- 2Disconnect Bluetooth, then try the phone speaker.
- 3Close and reopen the app.
- 4Try another session to see whether the issue affects one file or all audio.
Helpful notes
- If only downloaded audio fails, delete and download the item again.
- If streaming fails on mobile data, try Wi-Fi to rule out connection problems.
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